Is Google Flow available in Malaysia?

Yes. Our accounts in Malaysia opened Flow after Google changed their account region to Malaysia.

Can an admin change the region for all users?

We did not find a setting for this in the Google Admin console. The region form changes only the account that is signed in. Each user must send the form from their own account.

How long does the change take?

In our test with 22 accounts, the page showed an effective date within 4 hours. The new region was active about one day after we sent the form. A few accounts took longer.

Must I send the form again if the page still says Unknown Region?

No. Look for the text "The region associated with your account will change soon". If you see it, Google has your request. Wait until the effective date.

Does this work for other Google apps?

Other new Google apps also check the account region. If an app says that it is not available in your country, check the region of your account first.

Flow Is Not Available in Your Country Yet? The Fix for Malaysian Accounts

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By Hanny Ramzy · Chief Strategy Officer, Web Impian Sdn. Bhd.

Checked by Hanny Ramzy on 25 October 2026. Drafted with AI help from our own tests on 22 Google Workspace accounts.

Google Flow is the AI video tool of Google. It is available in Malaysia. But many people in Malaysia open flow.google.com and see only one line: “Flow is not available in your country yet.”

Google Flow page with the message Flow is not available in your country yet — The error on a new Google Workspace account in Malaysia.

We saw this error this week. We set up an AI computer lab for a training college in Kuala Lumpur, with 22 new Google Workspace accounts. Flow did not open on any of them. The computers were in Kuala Lumpur, on a Malaysian internet connection. This post explains the cause and the fix that worked for all our accounts.

Why Flow says “not available in your country”

Google links each Google Account to a region. Google uses this region to decide which services and terms apply to you. Flow and some other new Google apps check this region before they open.

Our new accounts had the region Unknown Region. Google had not linked them to a country yet. So Flow did not let them in, although the users were in Malaysia.

Some things do not change the region:

A Malaysian internet connection.
The “country version” on the Google Terms of Service page.

Check the region of your account

You can check the region in one minute. Do these steps on a computer:

Sign in with the account that gets the error.
Open Google’s region page.
Make sure that the page shows the correct email after “You’re currently signed in as”.
Read the region under “your account is associated with”.

If the region is Malaysia, the region is not the cause. If it is Unknown Region or another country, do the fix below.

The fix: ask Google to change the region

The form is on the same page. Send it only once for each account.

Under Which region should your account be associated with instead?, select Malaysia.
Under Why should this region be associated with your account?, tick I live here.
Click Submit.

Google region form with Malaysia selected, I live here ticked and the Submit button — Select Malaysia, tick I live here, then click Submit.

Google shows “Your request has been submitted”. Do not send the form again.

How long it takes

Google does not change the region immediately. A few hours later, the page still showed Unknown Region. But below it, the page said “The region associated with your account will change soon”, with Malaysia and an effective date.

Google region page with Unknown Region, and below it the new region Malaysia and the effective date — The request is accepted. The new region starts on the effective date.

This is the timeline that we saw on our 22 accounts:

Day 1, afternoon: we sent the form for each account.
Day 1, within 4 hours: all 22 accounts showed “will change soon” with an effective date.
Day 2, morning: 19 accounts showed Malaysia, and Flow opened on all 19.
Day 2, morning: the other 3 accounts still showed “will change soon”. They needed a few more hours.

Google region page that shows Malaysia as the region of the account — When the change is active, the page shows Malaysia.

Google sent no email about the change. Open the region page again to see the status.

The phone app can work when the website does not

On one account, the Flow app for Android opened while the website still showed the error. The account region was still Unknown Region at that time. So a working phone app does not mean that the account is correct. Fix the region, and the website opens too.

Tips for admins with many users

The form changes only the account that is signed in. We did not find a setting in the Google Admin console that changes the region for all users. So plan it like this:

Tell each user to check the region page when they sign in for the first time.
Ask each user with Unknown Region to send the form once.
Tell users to wait one or two days before they try Flow again.
Add these steps to your checklist for new staff or new students.

Do not tell users to use a VPN. A VPN does not change the region of the account.

Other Google apps can show the same error

Google often releases new AI apps in some countries first. When an app says that it is not available in your country, do not start with the app settings. Check the region of your account first. The same form fixes the region for all Google apps.

Next steps

We put the steps, with screenshots in English and Malay, in our Help Centre: Fix “not available in your country” in Google Flow.

Is your company or school on Google Workspace through Office Niaga? If Flow still shows the error one day after your region shows Malaysia, send a WhatsApp message to our support team at +60 16-916 3324. We will open a case with Google support for you. If you are not on Google Workspace yet, request a quote.

Hanny RamzyHanny Ramzy runs Office Niaga at Web Impian Sdn. Bhd. (SSM 920163-H) in Kota Bharu, Malaysia, helping businesses and agencies move to Google Workspace and business email with Ringgit billing and local support.

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